Thank you for choosing instrodirect! This Payment Policy describes how we accept payments, when your card is charged, security measures, and related guidelines. Please read it carefully before placing an order.
Accepted Payment Methods
We offer a variety of secure and convenient payment options to suit your needs. These may include:
Credit / Debit Cards (Visa, Mastercard, American Express, Discover)
Klarna, PayPal
Others as displayed at checkout (e.g. alternative local payment gateways)
If your region or country supports additional payment options (e.g. “Buy Now, Pay Later”, local e-wallets), we may offer them as well.
Payment Processing
Once your purchase is complete, you will receive an order confirmation email summarizing your items and payment details. Please keep this email as proof of your transaction. Your selected payment method will be charged at the time of purchase. Transactions will appear on your statement as instrodirect or via the name of our payment processor.
How we protect your information
We uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Who we give your information to Payment processing people provide secure payment processing services. Note your payment card details are not shared with us by the provider.
Information we collect
The information you give us may include your name, postal and billing address, e-mail address, phone number, financial and credit card information, login and password details. If you provide us payment details or purchase through our Platforms, we will not store or collect your payment card details. Instead, that information is provided directly to our third-party payment processors who use your personal information. Please see the Payment processing section below for more information.
Failed or Declined Payments
If your payment is declined, verify your card or wallet details and ensure your bank allows online transactions. Orders will not be completed until payment is successfully processed. For persistent issues, please contact our support team for assistance.
Contact Details:
Address: 5 Panoramic Dr, Narangba, Queensland, 4504, Australia
Email: sales@instrodirect.com.au
Phone: +61403082383 or +61403082383
Support: Monday to Friday: 8:00 am – 5:00 pm