InstroDirect – Privacy Policy
Protecting Your Privacy
At InstroDirect, your privacy matters. We’re committed to handling your personal information responsibly, transparently, and in line with the Australian Privacy Principles and applicable international data protection laws. This policy outlines how we collect, use, safeguard, and disclose your information.
Information We Collect
We only collect information that’s necessary for us to operate effectively and deliver our services. This may include:
- Your name and contact details
- Company information (business type, employer, role)
- Records of your interactions with us
- Purchase history or product enquiries
- Financial information (only if applying for a credit account)
Most information comes directly from you—through calls, emails, online, meetings, or transactions. Occasionally, we may receive information from trusted partners. If we receive anything irrelevant, it’s deleted or anonymised.
Where practical, you may choose to remain anonymous or use a pseudonym. However, in some cases, we may be unable to provide certain services without specific personal details.
How We Use and Share Your Information
We use your information to:
- Deliver products and services
- Provide updates, technical information, and support
- Send invitations or marketing communications (with your consent)
- Manage customer accounts and transactions
We do not share your information with unrelated third parties without your permission.
Third-Party Access
Certain trusted service providers may access limited personal information to help us operate—such as IT support, marketing platforms, and secure database services. These providers are bound by confidentiality obligations and may only use your data for the work they perform on our behalf.
Direct Marketing
We may send you marketing material if:
- You’ve given consent, or
- You’d reasonably expect to receive such communications
- or you sign up to our database for subscription information
You can opt out at any time via the unsubscribe link or by contacting us directly.
Sensitive Information
We do not collect sensitive information unless:
- You have explicitly consented
- It’s required by law
- It’s essential for a specific activity
If collected, sensitive information is protected with the highest level of security.
Copyright for the photos or Logos used on our website belongs to its original creators
Data Security
InstroDirect uses robust security measures to safeguard your information from misuse, loss, or unauthorised access. This includes secure facilities, restricted internal access, and secure digital systems. Personal information is retained only for as long as necessary.
International Data Transfers
InstroDirect may transfer information across borders to support our operations. Any international transfers comply with relevant privacy and data-protection laws to ensure your information remains consistently protected.
Online Data & Cookies
You can browse most of our website anonymously. If you submit a form, register, or create an account, any personal information provided will be managed under this policy.
Our website may use cookies and similar tools to enhance your browsing experience. You can manage your cookie settings through your browser or our site’s preferences.
Profiling & Automated Decisions
We may analyse online activity to better understand user interests and improve our services. InstroDirect does not make automated decisions that affect you without your consent or a legal/contractual requirement.
External Links
Our site may link to third-party websites. InstroDirect is not responsible for the privacy practices, security, or content of these external sites.
Updating or Accessing Your Information
If your details are incorrect, out-of-date, or incomplete, you can request corrections at any time. If appropriate, we’ll notify any third parties who hold outdated copies. If we cannot provide access or make corrections, we will explain why and outline your options.
Anti-Spam Commitment
We comply with the Spam Act 2003. Marketing messages are sent only with your consent, and every message includes an unsubscribe option. Requests to unsubscribe are actioned within five business days.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be published on this page.
Contact Us
If you have questions, concerns, or want to request access or corrections to your personal information, contact us at: